I’d heard negative reports about Sharepoint. Which goes to show you shouldn’t judge a tool by its reputation. Using it had two advantages – a selection of useful editing tools and when the text size is increased (unlike MS Windows and Office) the text box ribbon and menus enlarge too.
Both of these matter.
First the tools.
Many user generated content boxes only offer plain text which isn’t enough. I want to edit and format, emphasise, bullet a list, switch to html.
Hull has Canvas as a VLE and most of its comment boxes are plain text. The minimalist style is particularly frustrating in Speedgrader (yes, you can attach a Word document but in the Grade Studio you can bold, italicise, underline and add a URL which is great for directing students towards additional guidance and support)
Giving feedback and feeding forward for future assignments is a key part of the educational relationship. It’s a skill and an art to critique constructively. Whether feed-back or feed-forward, the process needs to sound as though the student matters and the tutor cares. This can be a challenge to achieve online, where digital text often appears cold, devoid of human touch with an increased risk of misinterpretation. Being able to edit the appearance of text can help this lack of emotion but – other than a : -) face (which doesn’t even convert to a real smile like MS does) plain text has no affordance for personalisation.
It’s not just Canvas which sticks to plain text. The message tools on Twitter and Facebook lack editing features but their function is more ‘of the moment’ like a text equivalent of a quick message whereas meaningful feedback should be personal and contextual – if ever a place was needed for editing tools it’s the online marking of assignments.
Guidance on writing feedback e.g. REAP’s Seven principles of good feedback practice or the Seven Steps Giving Effective Feedback from Plymouth University, is all about what feedback should do. The choice of media rarely gets a mention, other than as a beneficial alternative to text.
Video and audio offer opportunities for a more personal touch but are still best used in combination with written text rather than as an alternative. The interpersonal effect of digital writing – i.e. being able to ‘talk’ online as you do face-to-face – is hardly addressed any more. Yet the truth is – compared to (legible) handwriting – Times New Roman is impersonal. Where are the workshops on How to reduce the neutrality of Helvetica or Ways to make TNR emotionally supportive. Choice of media matters. Digital feedback is one of those fuzzy places where the affordances of communicating online meet the limitations of digital text but too few people are discussing it.
So the first surprise with Sharepoint was the text editor toolbar.
Second was the enlarging tool bar.
One of the advantages of dodgy vision (and truth be told, there’s not many) is how it highlights the inaccessibility of digital practice, both from the software giants and from individuals uploading content.
I don’t use screen margination software for a number of reasons – one of them being you need a large screen. Suggestions like plug your laptop into your TV assume you have a TV in the first place and besides, have you ever tried it? If you could put the TV on your desk it might work but most TVs sit in the corner of the room or are fixed to a wall. Not everyone has wireless connectivity, cables are trip hazards while sitting comfortably with a keyboard, books, coffee cup etc on the floor is not always easy.
I get by with Ctrl+ and Ctrl – although some recent websites designs prevent this. Instead of enlarging content I find myself scrolling down the screen instead. Latest versions of Windows have a slider bar controlling magnification but my Surface and laptop only have a limited choice of magnification options. Choosing the higher ones creates anomalies e.g. items you’re used to seeing on the taskbar get hidden like in the before and after images below (the upward arrow is the hidden icons tray). This might seem trivial but it isn’t. Also note how the text in the footer bar remains the same size!
I don’t always want everything enlarging so I prefer Ctrl+ and Ctrl- to manage my onscreen view on a page by page, file by file basis. The problem with programmes like Word is you can only increases the working area.
Sharepoint shows enlarging the toolbars and menu items as well is possible but you can see in the image below how the browser tabs remain resolutely tiny.
It’s worth mentioning how exploring and utilising the Windows accessibility options involves working with menus displaying a default text size – which is too small to read – which is why I need to enlarge it in the first place! This is a typical accessibility loop – like opening an online document to find a message on page iv saying if you need an alternative format please contact …… Um….. shouldn’t this information be provided somewhere other than within the online document itself?
I don’t want the size fixing – I want the flexibility to increase and decrease online content depending on the context, device, location, light, time of day etc. If MS SharePoint can take the step towards getting it right, why doesn’t the Office suite give me the same accessible working environment?
Who else cares about these issues? Some answers can be found in Accessibility Matters; Part Two